Hotel Istana Kuala Lumpur City Center - กัวลาลัมเปอร์

I lost my lingerie in the room. The manager promised to get back to me. But till today he didn't reply, poor service from him

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Hotel Istana is the most value-for-money hotel in KL. Its location is excellent (just 2 blocks away from Pavilion, and a 5-min stroll to Bukit Bintang; the monorail station is just opposite the hotel). Room is relatively large and it comes with a decent bathtub. There's a lounge and restaurants within the hotel if you are too lazy to go out. However, […] our stay is tainted by the receptionist's refusal to extend our stay at the hotel, strangely rooms are available. Nevertheless, this hotel is highly recommended and we will go back again on our next trip. อ่านเพิ่มเติม

The room has a very nice and spacious bathroom. The location is very central as well. I can walk to nearby shopping centres, food street and other areas of interest easily.

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A pity the beds were too hard, my whole body was slowly hurting all over after a few days. Maybe it is an asian preference, but otherwise a very nice hotel. Good buffet breakfast and clean.

We stayed at the Istana with our 11 month old for 5 nights. We booked a club room as we got a good deal. The service was fantastic. The room was clean, although we got a twin room (when we requested a king - which was rectified and changed the next day). The cot was wooden and very sturdy, even for our very active child. Tea and coffee were complimentary […] in the club lounge most times of the day (unless it was a meal time of course). They had a fantastic cocktail snacks before dinner. The staff were very helpful and very obliging. Can say that we really enjoyed our stay. It is very close to the golden triangle (within walking distance) and the monorail is almost across the road (little walk across the road). Lots of shops and malls within walking distance. Petronas towers and KL towers close by. Walking distance to KL towers and free minibus at various times from hotel to Petronas towers (although you can walk). I would highly recommend this hotel. อ่านเพิ่มเติม

This hotel is regularly described as a five-star accomodation, and upon arrival in the truly spectacular high-ceilinged marble lobby (which befits the name "Istana," or "palace") you would be forgiven for assuming it would be. However, the rooms are simply not up to the same standard as the common areas. My room was large, strangely laid-out, and very […] sparsely furnished, with noticeable wear on the carpets, upholstery, and bathroom fixtures. It wasn't bad, but it was clearly showing its age, and it was nothing like as luxurious as I expect from a five-star hotel. Carpets in the halls, as well, were worn and dated. Finally, the cleaning service, while certainly daily, didn't pay the same kind of attention to detail that I expect in a high-end hotel. Of couse, the room rates were also much more affordable than a five-star hotel's would be, so this may explain some of the shortcomings. The staff were extremely gracious, the breakfast buffet was palatable although not all that fancy, and the common areas, once again, were beautiful. But until the rooms get a full remodel this will be nothing more than a 3.5 star hotel with a better-than-average-looking lobby. อ่านเพิ่มเติม

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If you have kids with you and you need great service and support, they are one of the top best in the world.

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Hotel Istana is a great family friendly hotel. The club suites are nice and roomy and the club lounge is fantastic. The only down point is the rooms are a little dated. Other than that our stay was fantastic and the staff can't do enough to help you. The location is perfect as the mono rail is around the corner and the large shopping centres are in […] walking distance. อ่านเพิ่มเติม

excellent hotel to stay,great staff,good food ,fanatic location , this hotel made our stay in KL one to be remembered.would recommend to any one

Booked and prepaid 2 non-smoking rooms some time ago. On arrival, one room was satisfactory, the other was on a smoking floor. Ultimately allocated a small rear room with view of a brick wall, by a very disinterested receptionist. Criteria for selection was location and a pool.The pool was green and 'murky' for all of our stay and mostly closed. Carpets […] were worn and stained and overall the hotel is in need of total refurbishment. Could certainly not grade the Istana above a 3 star rating. อ่านเพิ่มเติม

Great Hotel, clean, friendly staff, very helpful. Delicious breakfast, great location, accommodates family of 4. Would stay there again.

nice and good hotel 3 min from bukit bintang.

Hotel Istana is in a great location if you are there for shopping. Also an easy 10-15 min walk to Petronas Towers. Staff also very friendly.

Went there on the 26 july...location of the hotel is good but the condition of the room needs to be renovate...the staff there is friendly but the only thing that is not that good about the hotel is the room..bathtub tap is spoilt,aircon not that cold and my biggest suprised is the tv...there are still using the ctr tv...i have tried a few hotel in […] that area and only istana that is still using ctr tv..ouh one more thing theres no iron board and iron we have to call them and asked before they gave us...will not recommend the hotel unless they revamp the room.. อ่านเพิ่มเติม

OK, lets start with the good things. Hotel is nice, rooms are very spacious and very clean. Staff is friendly. But at this price point I expect more then just fine. I have to be fair, I had stayed at the Shangri-La the week before but it was booked out so picked this one. So I am biased, nonetheless some immediate shortcomings. You will be charged […] USD $7 if you do not return your plastic door key at the end of your stay. Really? No Wi-Fi in room only WAN. I had a Macair which does only Wifi. Internet charges are $10 per day in the room or $3/hr in the lobby area. Again really? No flatscreen TV in room. Minibar was empty and hadn't been used in ages so it smelled when opened. You could order one of three "packages" of minibar options in which they bring you liquor and snacks. As with any hotel, prices are silly. Breakfast was not good. Wide selection of food but quality was subpar. No fresh OJ. I am staying for three weeks in KL and choose to leave as soom was available at another hotel. อ่านเพิ่มเติม

We booked a Club floor room at the Istana - very good value at the price. The buffet breakfast offered a huge variety and the hotel is only a short distance away from the main shopping district of Bukit Bintang. The only negatives were that it took quite a long time for them to check us in although we were checked in the on the Club floor, would have […] probably been quicker if we'd gone through the normal check in. Also the pool was not cleaned and it was so green that my daughter didn't step into it! Despite this, I would still recommend the hotel and would stay there again. อ่านเพิ่มเติม

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Hotel rates of the hotel are reasonable for the services and the room that they served. Hotel staffs are very friendly and helpful. Room Service are also quite efficient. Though its not located at the heart of Bukit Bintang but still a walking distance. Opposite the hotel is a monorial station already. Will go back to stay there again! :)

I booked a club room in the hotel for 2 nights when I travelled to Malaysia in March/April 2011. I don't have much to say about the hotel, but giving it 5/5 in each category can tell how good those 2 nights were. The price was very attractive for a 5-Star hotel, the room was big and quiet, everything is clean and tidy and they have complementary broadband […] internet connection. The only "bad" things (of course comparing to everything that was almost perfect) were the breakfast which wasn't up to the expectations in it's variety and quality, and the lack of LCD TV in the room (I like to plug my laptop to the TV using HDMI to watch my Films) Do I recommend it? Certainly. If I were you, I wouldn't go anywhere else in Kuala Lumpur. อ่านเพิ่มเติม

Good location, nice lobby area. My room was very large with a huge bathroom with large bath and separate shower. However, the room was very plain and dated looking. For the price I would have liked more modern furnishings and design. From the room window I could see both the KL Tower and Petronas towers. The hotel staff were very good. Restaurants in […] the hotel are nice but over priced. Location is excellent, only a short walk to the towers and the shopping malls. I recommend always getting a taxi from the hotel if you are a tourist in KL. อ่านเพิ่มเติม

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Excellent stay. Would go back anytime.

hotel istana is in an excellent location, near to MRT, walking distance to bukit bintang, central market and other tourist destinations. front of house staff were welcoming and very friendly, atrium is beautiful. our room on the 6th floor required a slight update ie paint, iron mark on carpet, mold round shower silicone but it was large, quiet, provided […] everything that we needed. swimming pool was a nice oasis during the afternoon, gym, sauna, steam room and spa were also appreciated. great hotel for the price :) อ่านเพิ่มเติม

We really enjoyed our stay at the Istana. We stayed there a couple of times and both times the staff happily checked us in early (one time at 8am in the morning). The staff were really nice and made a huge fuss of our 17 month old. The rooms were large and comfortable and the showers were fantastic! The hotel is a little worn out but we noticed that […] they seemed to be doing renovations on some of the floors so that may be set to change. The only thing we would caution about is the hotel taxi stand. We expected they would charge us more but once we had paid we were told by other staff that a taxi to the airport would be significantly cheaper. All in all, however, we really enjoyed our stay at the Istana. อ่านเพิ่มเติม

Our 1st stay in this KL hotel. Location was great & central within 5-10mins walk to main shopping & dining areas. Rate was reasonable, good value for money. Staff had allowed early check-in after our long drive from Singapore. Car parking was complimentary. Room was spacious with room for an additional rollaway bed for 3rd person. Bathroom was huge […] & clean. Staff were also very polite, helpful & friendly especially the conceirge, guest relations & gym staff who would automatically greet guests who walked pass them. 2 setbacks for improvement: (i) 3 lifts at west wing nearest to our room & basement lift, were all down at same time for upgrading, causing much inconvenience with heavy luguages; & (ii) bathtub shower head was cracked & leaking on all side round & needed to ask for maintenance staff. Overall, stay was pleasant & satisfying and would surely stay in this well managed hotel again next time. Thanks for Istana's excellent service. อ่านเพิ่มเติม

Great value for money hotel

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Water came down from the roof our first day at Istana, so we had to change room. After waiting a couple of hours we got the new room and it wasn't even close to the other room. Dirty carpet, no safety box, no working fridge, smaller room, hole in the bedsheets and pillows, and the view was over the parking space instead of city view. We got down to […] the reception to complain and we got a new fridge and a safety box after waiting on our room a while. The fitness center and the pool was nice, but other then that the hotel was not so impressive. Because of all the trouble at our visit on Istana we give it only 2 of 5 possible. Location 5 of 5, a monorail station just beside the hotel. Walking distance to petronas and a lot of big malls. We were unlucky to get in all this trouble and if we hadn't the hotel would have felt better I guess. อ่านเพิ่มเติม

Good hôtel near bukit bitang, monorail, petronas tower....the hotel service was perfect. You can book a room in this hotel eyes closed!!!!!!!

Hotel staffs are not so polite to Asians.

The hotel staff are very friendly, they will greet u whenever there's a guest who walk pass . The room is clean and the view from the guestroom will enable us to see the whole of kl town

We had a very enjoyable stay at the hotel. It is very centrally located and right across the street from the monorail station, so it great for getting about the city. It is within easy walking distance of many of the main tourist attractions. We opted to take breakfast in the hotel. The breakfast choices catered for every taste imaginable and there […] was an enormous selection of foods to choose from. The lobby area was spectacular and a lovely place to relax at the end of a hard days sightseeing. Overall I was very impressed with my stay at the hotel. The staff were very friendly and helpful. อ่านเพิ่มเติม

The best hotel I have used in KL - Very polite and helpful staff,good facilities and great location. My only complaint was No InRoom safe for Laptops / Mobiles etc

must go n stay nice scene n feeling

good quality hotel, close to monorail station. excellent staff and service. problem with noisy rattling pipes solved quickly at midnight. expensive internet use

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We stayed there for 3 nights on the Club floor with breakfast and complimentary internet. Room is spacious. It has enough room for the rollaway bed which we needed. Bathroom is super huge. It is clean too. But they are a bit stingy on the towels. We had 3 people and they gave exact 3 towels. Would suggest to have breakfast in the restaurant at the lobby […] instead of the club lounge. Selection is much better. Gym is fully equipped but the pool is small and water seems to be cloudy. I enjoyed using the gym every morning but did not dare to jump into the pool. Very good location. Only 5 min walk to Bukit Bintang and Pavillion. There is also a monorail station nearby. The only drawback is since it is a 5-star hotel, only limo taxi is available, which is double the price of budget taxi. If you need budget taxi, you need to get it on the road or if you are lucky sometimes they are just outside of the hotel. Hotel staff are friendly and helpful. Overall I am very happy and would stay in this hotel again. อ่านเพิ่มเติม

Hotel Staffs are very polite and friendly and helpful too. Room is very clean and lives up to expectation. I will say that my stay is very satisfying.

This is 2nd time for me but 1st time for my parents visiting KL. Knowing the location of the hotel, so booked Hotel Istana KL. Nice hotel, close to everything and anything. Staff are kind and friendly. Like the place very much.

Although the hotel is a little old, it is still comfortable and it is located inb a really strategic area. The rooms need a little upgrading (especially the bathroom). The shower knobs are a little complicated and left over from the 90's.

Convenience Hotel. Easy to access to major shopping malls. The nearest shopping mall is Pavilion (only 5 to 10 mins walk from hotel). Tiring of walking , you may took a blue taxi for about RM 9.00 to KLCC in the morning. You may take a Monorail (near to hotel) to Berjaya Time Square (just 2 stations). You may also like to take a walk at Chinatown as […] well. But remember not to take taxi in the evening as always heavy traffic. อ่านเพิ่มเติม

The hotel facilities were good but we didn't have warm welcomes. I wouldn't go to this hotel again anyway.

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